Like many other Internet users in Canada, I have been using Bell Canada for many years.Le modem fourni par Bell et le router d’IBM que nous avions installé marchaient comme merveille.
At the beginning of July, the Internet connection started to act up – sporadic misconnects, lost emails. I called Technical Service and upon having explained all our trouble-shooting steps we had taken, was told that the matter had to do with a DNS – people felt frustrated but could not help.
Au milieu du mois, la situation s’est empirée. Le nombre sites Internet captés se réduit à trois ou quatre, et le courriel ne marche que sporadiquement. On nous envoie un technicien qui nous apprend que notre modem (de Bell) n’est plus capable de transmettre la masse de données que les câbles lui envoient mais également qu’il y a un problème de câble dans la rue.
A few days later, visit from the Bell Cable person who performs a small cable splice on the front lawn but who also tells us that the problem is inside, not in the cable. Third technician, who attempts to install a brand-new modem-router, discovers that it is defective. Bell sends us a second modem-router which their own Testing facility finds to be defective. Third router arrives and after days of fighting with it, we finally make it work. It appears as though not sufficient installation info was provided by Bell but we were able to find similar info from the manufacturer, 2-Wire.
Our internet connection is now ok again and Bell is reimbursing us for over a month of lost use. L’Internet est plein de forums qui discutent des difficultés rencontrées par les utilisateurs de cet appareil – donc nous ne sommes par les premiers. Nous nous considérons chanceux, au moins, la liaison est rétablie.
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